Total Quality Management TQM
Total Quality Management TQM
• Understand the definition of a leader and the
characteristics of a quality leader
• Importance of principle-centered leadership based on
character ethics rather than personality ethics
•Role of leadership in building a foundation of ethical standards in the organization
•Appreciate and understand Deming’s philosophy and 14- points as a framework for TQM
• Importance of commitment and involvement of leadership and management in TQM implementation
• Understand the structure and functions of quality council in order to drive TQM implementation
• Setting direction for TQM efforts, creating vision,mission, quality policy and establishing strategic objectives
•Understanding the basic concepts of TQM
•Brief overview of TQM framework
•Contribution of quality gurus in the TQM journey
•Benefits of TQM
•Understanding motivation
•Empowering employees
– Assessing current levels through surveys
– Basics of Empowerment
•Understanding functioning and effectiveness of
teams
•Encouraging employee participation though
suggestion systems
•Understanding the concept of Gain sharing
•Brief overview of performance appraisals
•Overview of unions and employee involvement
•Brief-overview perfection versus continuous
improvement
•Defining and mapping a process: learning from
Juran Trilogy
•Overview of approaches for process improvement
•Choosing and integrating right improvement
strategies
•Understanding the types of problems
•Understanding the concept of the PDSA cycle and
problem solving method
•Studying the TQM approaches: Kaizen,
Reengineering and Six Sigma
• Learn how to manage by facts
• Understanding the basic concepts of performance
measurement
• Establishing strategic measurement system
• Learn basic techniques for performance presentation:
– Control charts
– Capability indices
– Taguchi loss function
– Use of criteria in national/international quality awards
– Balanced score card
• Brief overview of the estimation and representation in
quality costs
• Overview of quality cost programs and their
implementation
• Detailing of Malcolm Baldrige National Quality Award
– Criteria
– Scoring system
– Self appraisal
– Journey towards excellence
•Defining benchmarking and understanding its need
•Understanding the process of benchmarking
•Identifying the critical factors to success
•Understanding the current performance
•Planning the benchmarking exercise
•Studying and analyzing the results
•Understanding lilimitations and pitfalls
•Understand the ISO 9000 series of standards,
namely,
– ISO 9000,
– ISO 9001 and
– ISO 9004
•Brief overview of sector specific standards, namely,
– AS 9100
– ISO/TC 16946 and
– TL 9000
•Understand the ISO 9001 requirements
•Overview of ISO 9001 implementation
•Detailed & analysis on registration requirements
•Overview of consumer protection awareness and
current trends
•Understanding the legal requirements for
product safety and liability
•Brief overview of the impact of poor quality
•Future of products liability
•Essential elements for Prevention Program
– New product requirements
– Warranty issues
– Education and awareness
– Reviews and actions
– Recalls and redressal